Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Last updated: January 2025
Data Protection
We protect your personal information
Transparency
Clear about what we collect and why
Your Rights
You control your personal data
Information We Collect
Personal Information
When you make a purchase or contact us, we may collect:
- • Name and contact information (email, phone, address)
- • Billing and shipping addresses
- • Payment information (processed securely by Stripe)
- • Order history and preferences
- • Communication history with our support team
Automatically Collected Information
- • IP address and browser information
- • Pages visited and time spent on our site
- • Device information and screen resolution
- • Referral source (how you found our website)
How We Use Your Information
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and shipping updates
- • Handle returns and customer service requests
- • Process payments securely
Communication
- • Respond to your questions and support requests
- • Send important updates about your orders
- • Provide growing tips and product information (with consent)
- • Send newsletters and promotional emails (opt-in only)
Website Improvement
- • Analyze website usage to improve user experience
- • Troubleshoot technical issues
- • Prevent fraud and ensure security
- • Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We only share your information in the following limited circumstances:
Service Providers
- • Payment processing (Stripe) - for secure transactions
- • Shipping carriers - for order delivery
- • Email service providers - for communications
- • Website hosting and analytics - for site operation
Legal Requirements
We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Data Security
We implement appropriate security measures to protect your personal information:
- • SSL encryption for all data transmission
- • Secure payment processing through Stripe
- • Regular security updates and monitoring
- • Limited access to personal information
- • Secure data storage and backup systems
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Cookies and Tracking
We use cookies and similar technologies to improve your experience:
Essential Cookies
Required for the website to function properly, including shopping cart functionality and security features.
Analytics Cookies
Help us understand how visitors use our website so we can improve it. These are anonymous and don't identify you personally.
You can control cookies through your browser settings, but disabling them may affect website functionality.
Your Rights
You have the following rights regarding your personal information:
- • Access: Request a copy of the personal information we hold about you
- • Correction: Ask us to correct any inaccurate information
- • Deletion: Request deletion of your personal information
- • Portability: Request your data in a portable format
- • Opt-out: Unsubscribe from marketing communications at any time
- • Restriction: Ask us to limit how we use your information
To exercise these rights, contact us at marcio@growkitmushroom.co.uk
Data Retention
We retain your personal information only as long as necessary:
- • Order information: 7 years (for tax and legal requirements)
- • Account information: Until you request deletion
- • Marketing preferences: Until you unsubscribe
- • Website analytics: 26 months maximum
Contact Us
If you have questions about this privacy policy or how we handle your data:
Email: marcio@growkitmushroom.co.uk
WhatsApp: +44 7459 048870
Address: GrowKit Mushroom, London, United Kingdom
Policy Updates
We may update this privacy policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.