Returns & Refunds
We want you to be completely satisfied with your mushroom growing experience. If you're not happy with your purchase, we're here to help make it right.
100% Guarantee
Satisfaction guaranteed or money back
30 Day Window
Return within 30 days of purchase
Easy Process
Simple return request form
Our Return Policy
What you need to know about returns and refunds
What We Accept
- Kits that didn't produce mushrooms
- Damaged or contaminated kits on arrival
- Wrong items sent
- Kits that arrived too late to use
- Any quality issues with our products
Important Notes
- Returns must be requested within 30 days
- Photos may be required for assessment
- Used kits cannot be physically returned for hygiene reasons
- Refunds processed within 5-7 business days
How to Request a Return
Simple steps to get your refund or replacement
Fill Form
Complete the return request form below
We Review
Our team reviews your request within 24 hours
Resolution
We offer refund or replacement
Complete
Refund processed or replacement sent
Return Request Form
Please provide details about your return request
What Happens Next?
Within 24 Hours
We'll review your request and contact you with next steps. We may ask for photos to better understand the issue.
Resolution Options
Depending on the issue, we'll offer a full refund, replacement kit, or store credit. Your satisfaction is our priority.
Processing Time
Refunds are processed within 5-7 business days. Replacements are shipped within 1-2 business days.
Need Immediate Help?
For urgent issues or questions about your return, contact us directly:
Return FAQs
Do I need to return the physical kit?
No, for hygiene reasons we don't require physical returns of used kits. We may ask for photos to assess the issue.
How long do refunds take?
Refunds are processed within 5-7 business days and will appear on your original payment method.
Can I exchange for a different variety?
Yes! If you'd like to try a different mushroom variety, we can arrange an exchange instead of a refund.
What if my kit is partially successful?
Even if you got some mushrooms but not the expected yield, we may still offer a partial refund or replacement.
Still Have Questions?
Our customer service team is here to help resolve any issues and ensure you have a great growing experience.